All FAQs

  • How to contact - Taiwan Incense House?

    You are welcome to email us at info@incensehouse.com.tw. If you do not receive a reply within 2 working days, please kindly resend your email. Thank you!

  • Can I visit Taiwan Incense House's store?

    Absolutely! Welcome to visit us in Taiwan! To ensure a pleasant experience, please schedule your visit in advance. Our team members who can assist foreign visitors will be ready to welcome you at your appointed time.

  • What makes Taiwan Incense House's incense special?

    Taiwan Incense House's incense stands out for its commitment to quality and tradition. We use only natural ingredients, such as rare agarwood and premium sandalwood, sourced from various regions, each contributing its unique aroma. Our incense is free from artificial fragrances and chemicals, ensuring a pure and authentic experience. Additionally, we adhere to strict quality control measures, making our incense perfect for daily use, rituals, and special occasions.

  • Why is there a price difference between the Chinese and English versions of the site?

    Prices quoted in TWD basis do not include international shipping, exchange rate adjustments, and additional processing fees. If you would like to check out using TWD, please contact info@incensehouse.com.tw to confirm the international shipping cost.

     

  • Can I get both the promotions on the Chinese and English versions of the website in my order?

    No, the promotions cannot be combined. We regularly run various promotions on our online stores (eBay, Etsy, etc.). Please check back frequently for the latest offers and updates.

     

  • How to Shop on Taiwan Incense House's Online Stores?

    Choose your preferred shopping platform: eBay or Etsy, where we have branded stores on both. This ensures a convenient shopping experience with reliable transaction tracking and order management.

  • How Can I Track My Order If I Haven't Received My Items?

    We provide a tracking number for each shipment. You can check the status with your local postal service or the designated courier company. If you need further assistance, please feel free to email us at info@incensehouse.com.tw.

  • What should I do if I receive the wrong or damaged items?

    Please don’t worry. Contact us immediately at info@incensehouse.com.tw, and we will promptly resolve the issue.

  • Burning Time of Each Incense Item

    Traditional Joss Incense Sticks

    • 39 cm: 50-60 minutes
    • 48 cm: 90 minutes

    Micro Smoke Type Joss Incense Sticks

    • 39 cm: 60 minutes
    • 48 cm: 100 minutes

    Incense Coils Series

    • 1 hour: 45mins-1hour
    • 1.5 hours: 1hour-100mins
    • 3.5 hours: 3-4hours
    • 24 hours: 22-24hours

    Incense Sticks Series

    • 15 cm (Thickness: 2.5 mm): 25-35 minutes per stick
    • 21 cm (Thickness: 2.5 mm): 35-40 minutes per stick
    • 21 cm (Thickness: 1.2-2.0 mm): 40 minutes per stick

    Incense Cones

    • Depending on the size of each cone: approximately 10-20 minutes per cone

    Big Joss Incense Sticks

    • 48 cm: 1-1.5 hours
    • 54 cm: 1.5-2.5 hours

    Note: The above information is for reference only. Actual burning time may vary depending on environmental conditions.

  • Safety Tips for Burning Incense

    • Use in a well-ventilated area.
    • Be careful with fire.
    • If you feel dizzy or unwell, stop using the incense.