All FAQs

• How to contact - Taiwan Incense House?

  You are welcome to email us at info@incensehouse.com.tw. If you do not receive a reply within 2 working days, please kindly resend your email. Thank you!

• Can I visit Taiwan Incense House's store?

  Absolutely! Welcome to visit us in Taiwan! To ensure a pleasant experience, please schedule your visit in advance. Our team members who can assist foreign visitors will be ready to welcome you at your appointed time.

• What makes Taiwan Incense House's incense special?

  Taiwan Incense House's incense stands out for its commitment to quality and tradition. We use only natural ingredients, such as rare agarwood and premium sandalwood, sourced from various regions, each contributing its unique aroma. Our incense is free from artificial fragrances and chemicals, ensuring a pure and authentic experience. Additionally, we adhere to strict quality control measures, making our incense perfect for daily use, rituals, and special occasions.

• Why is there a price difference between the Chinese and English versions of the site?

  Prices quoted in TWD basis do not include international shipping, exchange rate adjustments, and additional processing fees. If you would like to check out using TWD, please contact info@incensehouse.com.tw to confirm the international shipping cost.
  
   

• Can I get both the promotions on the Chinese and English versions of the website in my order?

  No, the promotions cannot be combined. We regularly run various promotions on our online stores (eBay, Etsy, etc.). Please check back frequently for the latest offers and updates.