All FAQs

  • How to Shop on Taiwan Incense House's Online Stores?

    Choose your preferred shopping platform: eBay or Etsy, where we have branded stores on both. This ensures a convenient shopping experience with reliable transaction tracking and order management.

  • How Can I Track My Order If I Haven't Received My Items?

    We provide a tracking number for each shipment. You can check the status with your local postal service or the designated courier company. If you need further assistance, please feel free to email us at info@incensehouse.com.tw.

  • What should I do if I receive the wrong or damaged items?

    Please don’t worry. Contact us immediately at info@incensehouse.com.tw, and we will promptly resolve the issue.